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Enjo For IT Teams

Before Enjo

Traditional IT Help desk is slow and hard to discover. Employee satisfaction suffers when issues are not resolved promptly, agents are busy manually updating tickets and answering repetitive questions.

After Enjo

Instant human-like answers to employee requests. IT teams offload answering repetitive questions and creating and tracking tickets to Enjo. Employees are happy with near immediate response and resolution times.

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Resolve Employee Request Faster

IT teams cut employee support time by 80% while freeing time to focus more on things that matter

Troopr make supporting employees easy

Resolve requests automatically

Don't waste time answering repetitive questions from employees and don't expect employees to login into your knowledge base to research and find answers to their problems.

  • Answer automatically from the team knowledge base directly in your support channels.
  • Find and share helpful suggestions from knowledge sources like Confluence, Sharepoint etc with employees in Slack or Teams.
  • Ticket and track chat conversations in Jira automatically when the suggestions did not  resolve the request.

Support employees naturally

Don't ask your employees to figure out where and how to fill in a form to resolve their requests. Let them naturally report and discuss in Slack or Teams while Enjo takes care of the rest.

  • Turn your Slack or Teams conversations into Jira tickets and keep them updated in both places without any manual work.
  • Click a button in Slack or Teams to approve requests. Managers no longer need to check emails or navigate Jira for approvals.
  • Collect CSAT feedback instantly with emoji surveys directly in the Slack or Teams conversation.
Troopr make supporting employees easy

Track Metrics

  • Track Deflection- Track the rate Enjo had confident and sufficient response.
  • Track Acceleration- Track the rate Enjo had helpful response with pointing relevent links.
  • Track Usage- Track number of users actively interating with Enjo.

Dream11 is a USD 8B sports technology company based in Mumbai, India. It is a strategy based online sports game with 1000+ daily contests and 13 crore+ users.

Problem

IT teams have dedicated public channels where they collect requests from employees and dedicated private channels where they assign and work on open tickets

Solution

IT teams continue to collect requests in a manner similar to their previous Slack process, with updates now seamlessly managed between Slack and Jira.

Wayfair Inc. is a USD 4.5B American e-commerce company based in Boston that sells furniture and home goods online. Founded in 2002 and currently offers 14 million from more than 11,000 global suppliers

Problem

They tried building Slack bots in-house but that proved to be both a time-consuming and expensive exercise. Management of custom solutions were also distracting their teams from their core work.

Solution

They have connected their Jira Software to Slack channels to bring context and updates to Jira issues, and tickets to Slack and make it easy for them to take action directly from Slack

Trusted Security Excellence

Best-in-class security trusted by thousands of leading brands in the US and around the world.
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Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure. Made by founding team with 4 decades of experience at some of the largest enterprises with industry leading security measures.

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