Enjo For People Ops Teams

Before Enjo

Every day, HR personnel must manually respond to employee requests in Slack or Teams channels, which is tedious work for them. Employee help desks are slow and hard to discover. Employee satisfaction suffers as requests are not addressed promptly.

After Enjo

Instant human-like answers to employee requests in Slack or Teams. The HR team offloads answering repetitive questions and creating and tracking tickets to Enjo and accelerates resolution for other requests with Enjo AI. Employees are happy with near immediate response and resolution times.

Resolve requests automatically

Don't waste time answering repetitive questions from employees and don't expect employees to login to your knowledge base to research and find answers to their problems.

  • Answer automatically from the team knowledge base directly in your support channels.
  • Find and share helpful suggestions from knowledge sources like Confluence, Sharepoint etc with employees in Slack or Teams.
  • Ticket and track chat conversations in your ticketing system automatically when the suggestions did not  resolve the request.

Make supporting employees easy

Don’t ask your employees to figure out where and how to fill in a form to resolve their requests. Let them naturally report and discuss in Slack or Teams channels while Enjo takes care of the rest.

  • Tailor answers for your team by utilizing Enjo's AI personalization settings such as response length and tone.
  • Approve requests effortlessly in Slack or Teams by simply clicking a button- eliminating the need to check emails.
  • Collect CSAT feedback instantly with emoji surveys directly in the Slack or Teams conversation.

Manage sensitive requests

People ops teams deal with an array of sensitive requests typically in a confidential HR help desk. Enjo allows employees to privately file these requests in Slack or Teams.

  • File private requests in Slack or Teams Enjo App.
  • Monitor all sensitive requests privately in Slack or Teams.
  • Engage in direct discussions with the HR team in the Enjo DM channel.
Troopr make supporting employees easy
Troopr make supporting employees easy

Share insights in Slack or Teams

Don't wait for SLA breaches to take action. Engage your people ops team proactively with actionable insights in Slack or Teams.

  • Get alerts on pending requests that don't have an update in a while and take action right there.
  • Keep every stakeholder in the loop by bringing key insights into Slack or Teams channels.
  • Monitor and improve usage and adoption with easy-to-digest charts and activity logs.

Dream11 is a USD 8B sports technology company based in Mumbai, India. It is a strategy based online sports game with 1000+ daily contests and 13 crore+ users.

Problem

IT teams have dedicated public channels where they collect requests from employees and dedicated private channels where they assign and work on open tickets

Solution

IT teams continue to collect requests in a manner similar to their previous Slack process, with updates now seamlessly managed between Slack and Jira.

Wayfair Inc. is a USD 4.5B American e-commerce company based in Boston that sells furniture and home goods online. Founded in 2002 and currently offers 14 million from more than 11,000 global suppliers

Problem

They tried building Slack bots in-house but that proved to be both a time-consuming and expensive exercise. Management of custom solutions were also distracting their teams from their core work.

Solution

They have connected their Jira Software to Slack channels to bring context and updates to Jira issues, and tickets to Slack and make it easy for them to take action directly from Slack

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Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure. Made by founding team with 4 decades of experience at some of the largest enterprises with industry leading security measures.