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Enjo For Sales Ops Teams

Before Enjo

Deals are on hold when the sales teams have to wait for Ops to respond to their requests. Ops teams are busy manually copy pasting Slack and Teams conversations to create tickets and answering repetitive questions.

After Enjo

Deals close faster with near real time response and resolution rates for sales queries in Slack and Teams. Enjo automates answering repetitive queries and tracking Slack and Teams conversations as Jira tickets.

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Resolve requests automatically

Don't waste time answering repetitive questions from sales reps and don't ask them to login to your knowledge base to research and find answers.

  • Automatically answer from the team knowledge base directly in your support channels.
  • Quickly find and share that helpful article from knowledge sources like Confluence, Sharepoint etc with the sales rep in any Slack or Teams channel.
  • When the suggestions don't help, sales reps can click a button to create a Jira ticket instantly in Slack or Teams.

Support sales team naturally

Don't ask your sales team to figure out where and how to fill in a form to resolve their requests. Let them naturally report and discuss in Slack or Teams channels while Enjo takes care of the rest.

  • Turn your conversations in Slack or Teams into Jira tickets with emojis and keep them updated in both places automatically.
  • Sales reps can easily track their open requests in the support channels or privately in their direct message (DM) channel with Enjo.
  • Sales reps get notified directly in Slack or Teams when their request is resolved.

Share insights in Slack or Teams

Engage your sales ops team proactively with actionable insights in Slack or Teams.

  • Get alerts on pending requests that don't have an update in a while and take action right there.
  • Keep every stakeholder in the loop by bringing key insights into Slack or Teams channels.
  • Monitor and improve usage and adoption with easy-to-digest visualization charts and activity logs.

Dream11 is a USD 8B sports technology company based in Mumbai, India. It is a strategy based online sports game with 1000+ daily contests and 13 crore+ users.

Problem

IT teams have dedicated public channels where they collect requests from employees and dedicated private channels where they assign and work on open tickets

Solution

IT teams continue to collect requests in a manner similar to their previous Slack process, with updates now seamlessly managed between Slack and Jira.

Wayfair Inc. is a USD 4.5B American e-commerce company based in Boston that sells furniture and home goods online. Founded in 2002 and currently offers 14 million from more than 11,000 global suppliers

Problem

They tried building Slack bots in-house but that proved to be both a time-consuming and expensive exercise. Management of custom solutions were also distracting their teams from their core work.

Solution

They have connected their Jira Software to Slack channels to bring context and updates to Jira issues, and tickets to Slack and make it easy for them to take action directly from Slack

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