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Cut your support time by 80%
Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and Jira.
You are in a good company, join the industry leaders.
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Easy Ticketing
Emoji ticketing
Add a ticket emoji to any Slack message to convert it into a JSM request. Customize the trigger emoji to any emoji of your choice.
Automatic syncing
Discussions in the Slack thread are automatically synced to the Jira request and updates to the request in Jira are synced back to the Slack thread.
Easy approvals
Troopr delivers approval requests to approvers in Slack. Just click a button in the approval message to take action on the request.
Easy tracking
Customers can easily track their open requests in the support channel or privately in their Troopr app home.
Easy feedback
Get employee feedback about the support experience in Slack. When a ticket is closed, the reporter is sent a Slack message asking about their support experience.
Private requests
Customers can file your requests privately in Slack from Troopr app home. Administrators can restrict access to only select help desk projects and request types.
Easy Deflection
Automatic suggestions
Troopr automatically answers repetitive questions in Slack with suggestions from related Confluence articles.
Search on demand
Trigger a search on-demand in Slack and share the appropriate result as an answer in the channel.
Learn and improve
Improve your wiki documentation by collecting and analyzing employee feedback during each interaction.
Tune document matching
Tune the search results from Confluence by defining the scope of search, type of search and list of keyword aliases.
Easy Triaging
Central triage channel
Setup a private “agent” channel for the help desk team to serve as the hub for all requests collected via Slack or any other channel.
Internal comments
Enabling channel sync would allow internal comments in Slack to get automatically updated in JSM and vice versa.
Slack message customization
Customize the Slack message you receive when creating requests in Slack. Customize the request details and action buttons that will show up.
Request previews
Request previews show additional information and action buttons for the request when they are mentioned in Slack.
Real Time insights
Share real time insights and progress reports from JSM in the form of charts and actionable list of requests.
Proactive reminders
Get reminders on pending and open requests in any Slack channel. Set up a schedule of your choice and filter by projects, event type or JQL.
Built for your support team
Everything you need to track and answer employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.
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Emoji ticketing
Add a ticket emoji to any Slack message to convert it into a JSM request. Customize the trigger emoji to any emoji of your choice.
Automatic syncing
Discussions in the Slack thread are automatically synced to the Jira request and updates to the request in Jira are synced back to the Slack thread.
Easy approvals
Troopr delivers approval requests to approvers in Slack. Just click a button in the approval message to take action on the request.
Easy tracking
Customers can easily track their open requests in the support channel or privately in their Troopr app home.
Easy feedback
Get employee feedback about the support experience in Slack. When a ticket is closed, the reporter is sent a Slack message asking about their support experience.
Private requests
Customers can file your requests privately in Slack from Troopr app home. Administrators can restrict access to only select help desk projects and request types.
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Automatic suggestions
Troopr automatically answers repetitive questions in Slack with suggestions from related Confluence articles.
Search on demand
Trigger a search on-demand in Slack and share the appropriate result as an answer in the channel.
Learn and improve
Improve your wiki documentation by collecting and analyzing employee feedback during each interaction.
Tune document matching
Tune the search results from Confluence by defining the scope of search, type of search and list of keyword aliases.
Central triage channel
Setup a private “agent” channel for the help desk team to serve as the hub for all requests collected via Slack or any other channel.
Internal comments
Enabling channel sync would allow internal comments in Slack to get automatically updated in JSM and vice versa.
Slack message customization
Customize the Slack message you receive when creating requests in Slack. Customize the request details and action buttons that will show up
Request previews
Request previews show additional information and action buttons for the request when they are mentioned in Slack.
Real Time insights
Share real time insights and progress reports from JSM in the form of charts and actionable list of requests.
Proactive reminders
Get reminders on pending and open requests in any Slack channel. Set up a schedule of your choice and filter by projects, event type or JQL.
Built for Enterprise
Troopr is built to meet the security and reliable performance requirements at large enterprise deployments. Troopr is trusted by 1000s of enterprises around the world
Support for Slack Grid
Troopr is installed in all workspaces in Slack Grid, Troopr allows for seamless functionality within shared channels within Grid workspaces
Built to handle scale
Troopr’s server hosting infrastructure leverages AWS EC2 Auto Scaling to maintain availability and performance by proactively provisioning capability.
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24*7 Premium support
Enterprise customers can rely on a dedicated shared channel in their Slack workspace to get easy access to priority support from Troopr.
Enterprise grade security
Troopr has been built from the ground up with security in mind. We partner with external auditors annually for SOC-II and ISO 27001 compliance.
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Troopr Assistant Whitelabeling
You can customize the name of the Troopr bot in Slack to better resonate with your team or your company brand and personality.
There’s more
Dedicated account manager, prioritized feature requests, custom contract & invoicing, vendor risk assessment, extended evaluation and implementation assistance
How Troopr works
Intelligent Automation for Engineering and IT teams
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Troopr Projects
Troopr HelpDesk
Troopr Reports
Troopr Check-ins
Troopr Wiki
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Troopr Projects
Troopr HelpDesk
Troopr Reports
Troopr Check-ins
Troopr Wiki
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There’s more
More products for IT teams
Troopr Wiki
Instantly answer employee requests in Slack. Connect Slack to Confluence spaces to manage Wiki articles in Slack.
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Auto resolve common requests
Convert Slack message into Wiki article
Convert any Slack message into a Jira request
Read more
Troopr Reports
Share actionable project insights in Slack. Connect Slack to Jira project data for beautiful visualizations and insightful reports that you can share in Slack.
Actionable reminders about issues that need attention
Actionable charts & reports showing project progress
Scheduled reminders on pending tasks and issues
Read more
Troopr Wiki
Instantly answer employee requests in Slack. Connect Slack to Confluence spaces to manage Wiki articles in Slack
Auto resolve common requests with recommendations from Confluence.
Convert any Slack message into an article for future use.
Convert any slack message into a request using emoji
Read more
Troopr Report
Share actionable project insights in Slack. Connect Slack to Jira project data for beautiful visualizations and insightful reports that you can share in Slack.
Actionable reminders about issues that need attention
Actionable charts & reports showing project progress
Scheduled reminders on pending tasks and issues
Read more
Your data is safe with us
We have best-in-class security, periodic audits, and continuous monitoring to ensure that your data is always secure.
Made by founding team with 4 decades of experience working for some of the largest enterprises in the world with industry leading security measures.
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Your data is safe with us
We have best-in-class security, periodic audits, and continuous monitoring to ensure that your data is always secure.
Made by founding team with 4 decades of experience working for some of the largest enterprises in the world with industry leading security measures.
