Troopr Wiki

Instantly answer employee requests in Slack 

Automatically answer repetitive questions in Slack with suggestions from your Confluence knowledge base or wiki.

Troopr Confluence Slack integration for Troopr Wiki

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Confluence docs in Slack 

Troopr shows confluence docs in Slack
Activate automatic suggestions

Troopr automatically suggests matching articles for every message in the channel from Confluence. It ensures that your employee queries are answered immediately.

Search on demand

When Troopr answers does not resolve the request, you can trigger a search on the request on-demand and share the appropriate result as an answer in the channel.

Answer existing message

Trigger a search on existing Slack conversation using message action and reply with suggestions from Confluence.

Setup in few clicks

Connect one or more Confluence spaces to your Slack channel. Repeat the same in any number of Slack channels as you need.

Use in shared channels

When working with people outside your organization, you can setup Troopr Wiki to auto respond to their requests in shared channel.

Tuning Confluence Search

Troopr tuning Confluence search
Customize matching type

Use loose matching to find articles where any of the keywords or phrases in the message match or use tight matching type to match articles only when all keywords or phrases match.

Customize matching scope

Confluence pages will be found based on matches found in selected fields of the page. Set it to just ‘title and label’ or ‘Title, label and content’.

Use keyword aliases

Configure aliases to commonly used words so that matches can be made broader to include all aliases.

Collect feedback

Collect upvote or downvote for the suggested articles to improve the performance and accuracy of results for the future queries.

Add to Wiki

Convert Slack conversation to a Wiki article so it can be used to answer similar requests in the future. 

Track Metrics

Troopr assists users to track metrics of confluence
Adoption report

Track count of people in your organization engaging with Troopr over a period of time and find ways to improve adoption.

Usage report

Track the spread of usage including automated suggestions, on-demand search and article creation in the past 90 days.

Activity log

Track the requests that were answered automatically and corresponding feedback to continuously improve the quality of your Wiki.

Built for your agile team

Automatically answer internal support requests in Slack. Get automated suggestions, quick find command, keyword aliases, fallback ticket tracking and more.

Confluence docs in Slack
Activate automatic suggestions

Troopr automatically suggests matching articles for every message in the channel from Confluence. It ensures that your employee queries are answered immediately.

Search on demand

When Troopr answers does not resolve the request, you can trigger a search on the request on-demand and share the appropriate result as an answer in the channel.

Answer existing message

Trigger a search on existing Slack conversation using message action and reply with suggestions from Confluence.

Setup in few clicks

Connect one or more Confluence spaces to your Slack channel. Repeat the same in any number of Slack channels as you need. 

Use in shared channels

When working with people outside your organization, you can setup Troopr Wiki to auto respond to their requests in shared channel. 

Tuning Confluence Search
Customize matching type

Use loose matching to find articles where any of the keywords or phrases in the message match or use tight matching type to match articles only when all keywords or phrases match

Customize matching scope

Confluence pages will be found based on matches found in selected fields of the page. Set it to just ‘title and label’ or ‘Title, label and content’.

Use keyword aliases

Configure aliases to commonly used words so that matches can be made broader to include all aliases.

Collect feedback

Collect Upvote or downvote for the suggested articles to improve the performance and accuracy of results for the future queries.

Add to Wiki

Convert Slack conversation to a Wiki article so it can be used to answer similar requests in the future

Track Metrics
Adoption report

Track count of people in your organization engaging with Troopr over a period of time and find ways to improve adoption.

Usage report

Track the spread of usage including automated suggestions, on-demand search and article creation in the past 90 days.

Activity log

Track the requests that were answered automatically and corresponding feedback to continuously improve the quality of your Wiki.

Built for Enterprise

Troopr is built to meet the security and reliable performance requirements at large enterprise deployments. Troopr is trusted by 1000s of enterprises around the world

Support for Slack Grid

Troopr is installed in all workspaces in Slack Grid, Troopr allows for seamless functionality within shared channels within Grid workspaces

Built to handle scale

Troopr’s server hosting infrastructure leverages AWS EC2 Auto Scaling to maintain availability and performance by proactively provisioning capability.

24*7 Premium support

Enterprise customers can rely on a dedicated shared channel in their Slack workspace to get easy access to priority support from Troopr.

Enterprise grade security

Troopr has been built from the ground up with security in mind. We partner with external auditors annually for SOC-II and ISO 27001 compliance.

Troopr Assistant Whitelabeling

You can customize the name of the Troopr bot in Slack to better resonate with your team or your company brand and personality.

There’s more

Dedicated account manager, prioritized feature requests, custom contract & invoicing, vendor risk assessment, extended evaluation and implementation assistance

Wayfair Inc. is a USD 4.5B American e-commerce company based in Boston that sells furniture and home goods online. Founded in 2002 and currently offers 14 million from more than 11,000 global suppliers.

Problem

They tried building Slack bots in-house but that proved to be both a time-consuming and expensive exercise. Management of custom solutions were also distracting their teams from their core work.

Solution

With Troopr, they have connected their Jira Software  to Slack channels to bring context and updates to Jira issues, and tickets to Slack and make it easy for them to take action directly from Slack.

Products used

Troopr Projects
Troopr HelpDesk
Troopr Reports
Troopr Check-ins
Troopr Wiki

Dream11 is a USD 8B sports technology company based in Mumbai, India.It is a strategy based online sports game with 1000+ daily contests and 13 crore+ users

Problem

IT teams have dedicated public channels where they collect requests from employees and dedicated private channels where they assign and work on open tickets

Solution

With Troopr HelpDesk, IT teams collect requests the same way as they did in Slack but now Troopr handles all updates between Slack and Jira.

Products used

Troopr Projects
Troopr HelpDesk
Troopr Reports
Troopr Check-ins
Troopr Wiki

There’s more

Fallback ticket tracking

Create tickets in Jira Service Management when Confluence suggestions do not resolve the request. 

Multi level access control 

Troopr supports administrator roles at both channel level and account level. Every channel and account can have one or more designated administrators.

App home support

All members of a team will be able to access Troopr wiki from Troopr Slack app home which enables them to search for articles privately.  

Support for slack grid

When Troopr is installed in all workspaces in Slack Grid, Troopr allows for seamless functionality across shared channels within Grid workspaces. 

Support for Slack connect

When you work with external users in a Slack connect channel, you can bring Troopr into it to activate automatic answering and more.

Works with Confluence DC or Cloud

Troopr Slack integration for Confluence fully supports all features in both the on premise (Data Center) and cloud versions.

Products for IT teams

Troopr HelpDesk

Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.

Turn Slack messages to Jira requests in one click

Automatically sync Slack conversations to Jira

Discuss open requests privately with support team

Read more

Troopr Report

Share actionable project insights in Slack. Connect Slack to Jira project data for beautiful visualizations and insightful reports that you can share in Slack.

Nudges - for reminders with suggested actions

Insights - to share updates with stakeholders

Personal reports - to  scan metrics that matter

Read more

Troopr HelpDesk

Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.

Accept and act on incoming tickets promptly in Slack.

Auto resolve common requests with recommendations from Confluence.

Create JSM tickets with buttons or commands.

Read more

Troopr Report

Share actionable project insights in Slack. Connect Slack to Jira project data for beautiful visualizations and insightful reports that you can share in Slack.

Actionable reminders about issues that need attention

Actionable charts & reports showing project progress

Scheduled reminders on pending tasks and issues

Read more

Your data is safe with us

We have best-in-class security, periodic audits, and continuous monitoring to ensure that your data is always secure.

Made by founding team with 4 decades of experience working for some of the largest enterprises in the world with industry leading security measures.

Your data is safe with us

We have best-in-class security, periodic audits, and continuous monitoring to ensure that your data is always secure.

Made by founding team with 4 decades of experience working for some of the largest enterprises in the world with industry leading security measures.

Discover how Troopr can help your team work better