Instantly answer employee requests in Slack
Automatically answer repetitive questions in Slack with suggestions from your Confluence knowledge base or wiki.
Built for Support Team
Automatically answer internal support requests in Slack and Teams. Get automated answers, quick find commands, fallback ticket tracking and more.
Activate automatic answers
Enjo provides human-like answers generated from information in relevant Confluence pages.
Search on-demand
Find and share helpful suggestions from knowledge sources like Confluence, Sharepoint etc with employees in Slack or Teams.
Answer existing message
Trigger a search on existing Slack or Teams conversation using message action and reply with suggestions from Confluence.
Setup in few clicks
Connect one or more Confluence spaces to your Slack or Teams channel. Repeat the same in any number of channels as you need.
Use in Slack shared channels
Set up Enjo to auto respond to requests in a Slack shared channel when working with people outside your organization.
Configure Confluence spaces
Enjo copilot will train on information in the Confluence pages in the configured Spaces.
Collect feedback
Collect upvote or downvote for the answers to improve the performance and accuracy of copilot answers for the future queries.
Add to Knowledge
Convert Slack or Teams conversation to Enjo Answers so it can be used to answer similar requests in the future.
Track Deflection
Track the rate Enjo had confident and sufficient response.
Track Acceleration
Track the rate Enjo had helpful response with pointing relevent links.
Track Usage
Track number of users actively interating with Enjo.
Activate automatic suggestions
Troopr automatically suggests matching articles for every message in the channel from Confluence. It ensures that your employee queries are answered immediately.
Search on demand
When Troopr answers does not resolve the request, you can trigger a search on the request on-demand and share the appropriate result as an answer in the channel.
Answer existing message
Trigger a search on existing Slack conversation using message action and reply with suggestions from Confluence.
Setup in few clicks
Connect one or more Confluence spaces to your Slack channel. Repeat the same in any number of Slack channels as you need.
Use in shared channels
When working with people outside your organization, you can setup Troopr Wiki to auto respond to their requests in shared channel.
Customize matching type
Use loose matching to find articles where any of the keywords or phrases in the message match or use tight matching type to match articles only when all keywords or phrases match
Customize matching scope
Confluence pages will be found based on matches found in selected fields of the page. Set it to just ‘title and label’ or ‘Title, label and content’.
Use keyword aliases
Configure aliases to commonly used words so that matches can be made broader to include all aliases.
Collect feedback
Collect Upvote or downvote for the suggested articles to improve the performance and accuracy of results for the future queries.
Add to Wiki
Convert Slack conversation to a Wiki article so it can be used to answer similar requests in the future
Adoption report
Track count of people in your organization engaging with Troopr over a period of time and find ways to improve adoption.
Usage report
Track the spread of usage including automated suggestions, on-demand search and article creation in the past 90 days.
Activity log
Track the requests that were answered automatically and corresponding feedback to continuously improve the quality of your Wiki.
Built for Enterprise
Enjo is built to meet the security and reliable performance requirements at large enterprise deployments.
Enterprise grade security
Enjo has been built from the ground up with security in mind. We partner with external auditors annually for SOC-II and ISO 27001 compliance.
Built to handle scale
Enjo’s server hosting infrastructure leverages AWS EC2 Auto Scaling to maintain availability and performance by proactively provisioning capability.
24*7 Premium support
Enterprise customers can rely on a dedicated shared channel in their Slack or Teams workspace to get easy access to priority support from Enjo.
Support for Slack Grid
Enjo is installed in all workspaces in Slack Grid, Enjo allows for seamless functionality within shared channels within Grid workspaces.
Enjo Assistant Whitelabeling
You can customize the name of the Enjo copilot in Slack or Teams to better resonate with your team or your company brand and personality.
There’s more
Dedicated account manager, prioritized feature requests, custom contract & invoicing, vendor risk assessment, extended evaluation and implementation assistance.
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Best-in-class security trusted by thousands of leading brands in the US and around the world.
Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure. Made by founding team with 4 decades of experience at some of the largest enterprises with industry leading security measures.
AI Copilot for Support