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Cut your support time by 80%
Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and Jira.
You are in a good company, join the industry leaders.
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How Troopr works
Intelligent Automation for Engineering and IT teams
Troopr Features
Multi level access control
Troopr supports administrator roles at both channel level and account level. Every account and channel can have one or more designated administrators.
Multi-message actions
Turn a conversation across multiple messages into one Jira request by just adding an emoji to the beginning of the conversation.
Dynamic request creation forms
Automatically discover required fields during request creation, update or status transition based on permissions granted to the user.
Channel preferences
Extensively customize the Troopr behavior including thread sync, creation defaults, project restrictions, notification subscriptions, request previews and more.
Guest Facilitation
Configure guest facilitation that allows external users to create and comment on Jira requests. Configure restrictions at account, channel, project or user levels.
Extensive command support
Troopr supports most JSM actions via slash commands. Create a request, update any field, take actions including changing status, assignee and more.
Ticketing in DM channels
Handle requests from employees in direct chat (DM channels) with them. Easily capture these conversations into Jira requests.
Works with JSM DC or Cloud
Troopr Slack integration for JSM fully supports all features in both the on premise (Data Center) and cloud versions.
Support for Slack grid
When Troopr is installed in all workspaces in Slack Grid, Troopr allows for seamless functionality across shared channels within Grid workspaces.
Support for Slack connect
When you work with external users in a Slack connect channel, you can bring Troopr into it to activate automatic answering and more.
Emoji ticketing
Add a ticket emoji to any Slack message to convert it into a JSM request. Customize the trigger emoji to any emoji of your choice.
Automatic syncing
Discussions in the Slack thread are automatically synced to the Jira request and updates to the request in Jira are synced back to the Slack thread.
Easy approvals
Troopr delivers approval requests to approvers in Slack. Just click a button in the approval message to take action on the request.
Easy tracking
Customers can easily track their open requests in the support channel or privately in their Troopr app home.
Easy feedback
Get employee feedback about the support experience in Slack. When a ticket is closed, the reporter is sent a Slack message asking about their support experience.
Private requests
Customers can file your requests privately in Slack from Troopr app home. Administrators can restrict access to only select help desk projects and request types.
Automatic suggestions
When you work with external users in a Slack connect channel, you can bring Troopr into it to activate automatic answering and more.
Search on demand
Trigger a search on-demand in Slack and share the appropriate result as an answer in the channel.
Learn and improve
Improve your wiki documentation by collecting and analyzing employee feedback during each interaction.
Tune document matching
Tune the search results from Confluence by defining the scope of search, type of search and list of keyword aliases.
Central triage channel
Setup a private “agent” channel for the help desk team to serve as the hub for all requests collected via Slack or any other channel.
Slack message customization
Customize the Slack message you receive when creating requests in Slack. Customize the request details and action buttons that will show up.
Request previews
Request previews show additional information and action buttons for the request when they are mentioned in Slack.
Internal comments
Enabling channel sync would allow internal comments in Slack to get automatically updated in JSM and vice versa.
Real Time insights
Share real time insights and progress reports from JSM in the form of charts and actionable list of requests.
Proactive reminders
Get reminders on pending and open requests in any Slack channel. Set up a schedule of your choice and filter by projects, event type or JQL.
Discover how Troopr can help your team work better
Powering conversational apps
for the modern workplace
