Conversational ticketing - Halp vs Troopr

Conversational ticketing is transforming the way IT teams deliver support in your business chat platform. As team workflows shift online, more companies are considering migrating to conversational ticketing.In this blog we will be comparing two leading conversational ticketing solutions Troopr and Halp in-depth.

Best Conversational Ticketing Platforms in 2023

Conversational ticketing is transforming the way companies offer IT support to their employees like never before. Read on to learn about why Conversational Ticketing is the need of the hour and what are the various different platforms available.

Types of Conversational Ticketing System

As the world moves to online chat platforms to conduct business, the market has seen a boom in platforms providing Conversational Ticketing for easing the workflow of employees. There are two proven solutions currently available in the market-

What is Conversational Ticketing

A traditional workflow culture for any company includes employees conducting business discussions on a chat platform. In addition to this, companies also have in place a ticketing system for support to record

Slack ticketing system for IT teams

In the last few years, internal communication platforms have become an integral part of doing business. Slack is used by 750,000 organizations worldwide and an active Slack user spends 9 hours per work day on the platform.

5 ways to use Slack wiki

Confluence is a popular Atlassian team wiki tool to manage information around your business in one place. It is easy to add content to Confluence, however accessing and surfacing knowledge from Confluence can be a challenge.

Top 6 Slack wiki platforms in 2023

If you're looking for the best Wiki for Slack for your company's needs, you've come to the perfect place. In this blog, we have produced a list of some of the top Slack wikis of 2023. Continue reading for a full breakdown of the best Wikis available for Slack today and decide which Wiki suits you best. With the push towards hybrid and remote work models, many companies have shifted to Slack for efficient business communication.

What is Slack Wiki and how to get started in minutes

A corporate wiki accessible in Slack is known as Slack Wiki. It enables users to access your company’s internal information database from within your Slack. In this blog,

How to support your customers in Slack in 2023

Traditionally customer support helpdesk involves customer logging into a portal and finding a category of request and filing it and then waiting for response. Customers usually log in to see if there are any updates after a few hours or days.

Jira Slack Integration for ticketing

If you are a Service Desk agent and tired of redirecting your users to Jira help desk portal with no avail, then this blog is for you. Let us look at how we can solve the problem of constant copy pasting of chat messages and manual status updates on tickets in your team. In this blog, we'll cover

How agile teams can find success in hybrid work model

Working from home or remote work is not a new concept. High-tech companies have been doing this for the past decade, and it became increasingly popular even before the global pandemic.

6 Ways employees can create Jira Helpdesk requests in Slack

With companies choosing the path of conversational ticketing, your employees can now create tickets without leaving the comfort of their Slack. This blog walks you through different methods to create a Jira help desk requests in Slack by integrating your Slack and Jira accounts.

What is Hybrid Work and how to make it work?

Hybrid work is a work style that describes a team working together from different locations and/or different schedules. It is a blended approach where some members of the team may work from the office and others work remote.

3 Easy steps to get Jira Reports in Slack

Atlassian’s Jira Software is a popular project management tool preferred by agile software teams around the world. Slack is the most popular chat platform for engineering teams and comes with integrations with all major apps used by software teams including Jira.

What are different models of Hybrid Remote work?

The Hybrid Remote Work model refers to a flexible work arrangement that allows a team to work from any location and at any time when they are most productive.

What are some examples of successful Hybrid Work Models

In 2020, almost every team was talking about remote work. How to do it effectively, what the challenges were, and whether it was a good fit. In 2021

Stop using another tool for online Planning poker

Planning poker is a gamified and consensus-based technique to estimate the effort or size of development goals. Planning poker is one of many scrum ceremonies for your team.

Top 3 Free Online Retrospective Tools for 2023

There are several online tools available to conduct retrospective meetings that work on a vendo website or as a bot directly within your existing communication tool like Slack. If you are looking for a reliable free online retrospective tool, In this blog we will compare 2 popular Slack based retrospective tools, Troopr and Standuply and one that works on vendor website

Top 3 free online planning poker tools for 2023

Planning poker, also known as "pointing poker" and "scrum poker" is a popular technique that agile teams use globally to estimate task time frames through consensus.

Jira Slack Integration: How Troopr compares with native apps in 2023

Jira Slack integration has grown in popularity with over 1 million monthly active users and 42M monthly notifications delivered from Jira to Slack.

Top 3 Online Retrospective Slack bots for 2023

The year 2020 has seen many teams moving remote and adopting team collaboration tools to keep up the work running smoothly. Studies have shown that remote work will continue through 2021.

Must have features in Online Planning Poker tool

Most Agile teams around the world use planning poker techniques to estimate their product backlogs. It is a consensus based estimating technique used to determine the effort,

Stop using another tool for online retrospective

Retrospective is one of many ceremonies for your agile team. Scrum ceremonies is one of many team workflows you need to manage as a manager of an agile team.

How to conduct engaging online retrospectives that fuel improvement-new

Online retrospective is a Scrum ceremony held at the end of each sprint, where the Scrum team evaluates its past working cycle with regards to people, relationships, process, and tools.

Agile Scrum Workflow automation with Jira and Slack

Scrum is a great way of doing things and a typical scrum heavily confides on a set of meetings, roles, and tools that work in collaboration to help teams plan, structure, manage and deliver their work.

How to conduct planning poker for remote teams

In a Scrum environment, planning meetings are an important part of the work estimation process. Planning poker is a de facto scrum planning and estimation technique

How do we facilitate better retrospective meetings as a remote team

If you are in a software team or managing one or a few, then retrospective meetings are a common part of your agenda, where the whole team hops into a meeting room (physical or virtual)

How To Run Standups With External Teams in Slack

A Shared channel allows Slack teams in different organizations to work and collaborate as easily as they do internally. A shared channel works just like a standard channel in Slack.

Slack Standup Bot: 8 Must-Have Features

Since the advent of the COVID pandemic and resulting acceleration in adopting remote tools and practices, tools to automate Asynchronous Standup Meetings in Slack

How To Run Effective Standup Meetings For Remote Teams

Running effective standup meetings for remote teams is crucial for the success and completion of a project.The scrum meeting's core idea is sharing what has been achieved, what needs to be done, and if anything is blocking the progress.

Slack Standup Meetings: Problems and Their Solution

Slack Standup Meetings are great: they take less time than traditional standup meetings, people don’t discuss updates unrelated to their work, and they are great for introverts.

Top 4 Free Slack Standup Bots in 2023

This year has seen more teams looking to improve team collaboration by running Asynchronous Slack standup meetings than ever before. So if you are in the market for a reliable Free Slack Standup bot, you are likely looking at 3 key factors:1. Has the features you need in the free version2. The product is reliable and business is sustainable (will be around the same time next year?)

Best Slack Standup Bot in 2023

A standup meeting is a meeting where attendees traditionally participate while standing and the entire team gets to meet everyday for a quick status update. A standup meeting is a meeting where attendees traditionally participate while standing and the entire team gets to meet everyday for a quick status update. These meetings are traditionally conducted face to face or in a zoom video call.

How to Use Daily Standup Meetings for Remote Employee Engagement

Standup meetings are a fundamental part of an organization as it helps managers stay in touch with their employees. It keeps them connected to their teams, align work as well as resolves any issues that arise.

Free Jira Slack Integration in 2023

Troopr Slack integration for Jira and Atlassian add-on Slack bots for Jira Cloud and Jira Server are your options as of January 2023. These solutions are our focus of comparison in this blog.

Daily standup meetings - Purpose and relevance in 2023

A daily standup meeting or daily scrum or daily huddle is a meeting where attendees typically participate while standing. The uncomfortable nature of standing up during the meeting is intentional to keep it short. With daily standup,

Automatically share Jira velocity chart in Slack

It is not possible for every employee to check the reports in Jira on a regular basis. Through Jira Slack integration, employees can share and discuss reports in Slack, which saves time and increases team alignment.

How to get your team to update Jira in Slack, without logging into Jira?

Jira is a de facto project management tool used by agile teams around the world. But the key challenge here is keeping the Jira current that reflects the true picture of the project to the stakeholders

How to securely connect Slack and Jira? [2023 update]

Troopr goes beyond one way alerts to provide for bi-directional updates, attachment support, workflow support, actionable charts, scheduled reports and more. For a more detailed comparison between Troopr and other companion Slack apps by Atlassian.

Best Jira Slack Integration in 2023 for Engineering and IT teams

In this blog, we will cover different ways to integrate Slack and Jira and the benefits of each. We will also cover how Troopr’s solution compares with the native Slack bots and how you can try them for yourself in your Slack workspace.

9 ways engineering teams can update Jira issues in Slack

Your engineering team has a strong feeling about taking time out of the work to update JIRA issues. As a manager, you do not want to keep reminding your team members to update Jira.

Migrate Without Users Knowing a Thing

If your organization is using Slack, this is now possible with Troopr Assistant for Jira. Troopr connects to your Jira Cloud or Data Center to provide complete Jira project management functionality inside of Slack for your end users

Automatically share Jira Burndown chart in Slack

Getting the burndown chart available in front of the team members helps to track the progress of the tasks being worked on in the Sprint. Burndown chart helps to identify completed work against the actual project completion rate

How to easily configure and share SLA reports in Slack

Once you have set up Troopr, you can configure a number of Jira Service Desk reports and charts in Slack including bringing SLA reports in Slack

Best Slack Standup for Jira Customers

Most agile teams start their day with a 15-minute standup meeting, where each team member speaks about the tasks that got done on the previous day, plans for the present day and blockers if any.

Sharing custom Jira reports in Slack

What if you could get Jira burndown chart in Slack daily or for that matter a service desk SLA chart or any custom JQL report? What if you can choose just about any Jira report type, pick any schedule and have it delivered in any Slack channel? And what if you get not just a link to the report but the complete report with drill through and full issue update capabilities in Slack.

Every Jira needs Jira Slack Integration

If you are a software team managing projects in Jira, this article captures why agile software teams are using Jira Slack integration to keep their Jira projects current without the need to login to Jira

Jira email notifications missed in all the noise? How Troopr helps?

People have a tendency to avoid emails, the odds of missing Jira email notifications are higher. Let's have a look at how Troopr can assist. Jira was originally designed to be a bug and issue tracker, since its introduction in 2002. Evolving over years, it is now a comprehensive agile workflow management tool.And today, Agile teams around the world lean towards Jira for its mature and customizable features.

How Slack ticketing system saves your time

Slack is a popular enterprise software that has been used by many companies to manage their internal communication. However, it can also be used as a ticketing system which will save a lot of time and money for enterprises.

Share Jira JQL Reports in Slack

The quickest way to share a Jira report with your team is to share in your team’s Slack channel. This allows for everyone to discuss the report right there when necessary but it comes with many other benefits as well.

The role of L2 support in modern organizations

The increased level of complexity in modern organizations with complex infrastructure means that no single team is familiar with every aspect of the platform

Agile Scrum Workflow automations with Jira and Slack

AI and Future of Work - An Empirical Study

In the user research we conducted over the past several months on application of AI in work management, one sentiment was recurrent across all of the feedback.

Smart Assistant at the center of every digital workplace

At Troopr Labs, we are imagining a future where a Smart Assistant (aka Multi Purpose Chatbot) for workplace, powered by our conversational AI platform and deep integrations with business applications, is at the center of every digital workplace. Alexa and Google Assistant have shown us the potential of a personal Assistant at home

Future of work management: What team managers want?

One of the respondents quoted, “My team has been out rightly reluctant to adopt any new project management tool. We started connecting with relevant people across the US over the past several months. As we progressed in this journey of user interviews we understood there is still a lot of frustration in day to day work management.