Troopr Built for enterprise

Built for Enterprise

Troopr is built to meet the security and reliable performance requirements at large enterprise deployments. Troopr is trusted by 1000s of organizations around the world.

You are in a good company, join the industry leaders.

Enterprise grade security

Troopr has been built from the ground up with security in mind. Troopr’s security focus ensures customer data protection, data integrity, service reliability and compliance to international security standards at every level.

We partner with external auditors annually for SOC-II and ISO 27001 compliance.

Read more about security
Troopr provides enterprise grade security

Enterprise grade security

Troopr has been built from the ground up with security in mind. Troopr’s security focus ensures customer data protection, data integrity, service reliability and compliance to international security standards at every level.

We partner with external auditors annualy for SOC-II and ISO 27001 compliance

Read more about security
Troopr built to handle scale

Built to handle scale

Troopr’s server hosting infrastructure leverages AWS EC2 Auto Scaling to maintain availability and performance by proactively provisioning capability. Troopr is routinely load tested both internally and by Atlassian and other vendor partners for performance at scale.

Built to handle scale

Troopr’s server hosting infrastructure leverages AWS EC2 Auto Scaling to maintain availability and performance by proactively provisioning capability. Troopr is routinely load tested both internally and by Atlassian and other vendor partners for performance at scale.

Exclusive features

24x7 Premium support

Premium support over email, chat, service desk and dedicated Slack channel. Directly connect with Troopr product team in Slack and discuss issues and feature requests. 

Dedicated account managers

A single point of contact for your organization for the lifetime of your account to periodically evaluate key metrics and share insights apart from coordinating on your support requests.

Unlimited usage

Enterprise customers get unlimited access to all features of the product including features that may be added to the product after the purchase.

Extended evaluation period

Enterprise customers get extended evaluation periods to ensure you get enough time for approvals and assessments done by relevant teams. 

Support for Slack Grid 

Troopr configurations and user preferences are automatically replicated for seamless access to Troopr functionality across your grid workspaces.

Support for Slack connect channels

Deliver controlled access to Troopr in your Slack. External users can participate in Check-ins and access more Troopr functionality via guest facilitation feature.

Troopr Assistant Whitelabeling 

You can customize the name of the Troopr bot in Slack to better resonate with your team or company brand and personality.

Implementation assistance 

Troopr team will provide implementation assistance so you can learn from the product experts on best practices and ideal setup for your team’s needs.

Vendor Risk Assessment

Troopr team will work with your security and legal team to serve your vendor risk assessment needs relevant data processing and service agreement needs of your organization.

Prioritized feature requests

Directly cut to the front of the queue for new feature requests. Your account manager will share a prioritized roadmap for your requests with periodic updates.

Custom Contract & Invoicing

Based on your specific needs, Troopr can work with your organization to make and execute custom contracts and payment terms.

Wayfair Inc. is a USD 4.5B American e-commerce company based in Boston that sells furniture and home goods online.

Problem

They tried building Slack bots in-house but that proved to be both a time-consuming and expensive exercise. Management of custom solutions were also distracting their teams from their core work.

Solution

With Troopr, they have connected their Jira Software  to Slack channels to bring context and updates to Jira issues, and tickets to Slack and make it easy for them to take action directly from Slack.

Products used

Troopr Projects
Troopr HelpDesk
Troopr Reports
Troopr Check-ins
Troopr Wiki

Netflix is a $30B subscription streaming service and production company. Netflix vision is to entertain the world with best-in-class TV series, documentaries, feature films and mobile games.

Problem

With a distributed team, Netflix engineering was finding it challenging to keep everyone on the same page on who's doing what and current status of projects.

Solution

With Troopr Check-ins, Netflix conducts weekly sync-up meetings in Slack. Troopr Check-in meetings are asynchronous and will prompt team members based on their timezone for an update.

Products used

Troopr Projects
Troopr Reports
Troopr Check-ins

Dream11 is a USD 8B sports technology company based in Mumbai, India.It is a strategy based online sports game with 1000+ daily contests and 13 crore+ users.

Problem

IT teams have dedicated public channels where they collect requests from employees and dedicated private channels where they assign and work on open tickets

Solution

With Troopr HelpDesk, IT teams collect requests the same way as they did in Slack but now Troopr handles all updates between Slack and Jira.

Products used

Troopr Projects
Troopr HelpDesk
Troopr Reports
Troopr Check-ins
Troopr Wiki

Wellthy Therapeutics is a leading digital therapeutics company working across Europe and Asia with the mission to bridge the gap for better health outcomes.

Problem

The director of engineering was looking for a solution to bring better visibility into project work and to make it easier to track and update issues in Slack.

Solution

With Troopr Reports Team managers can now set up their teams to keep Jira updated using reminders and nudges.

Products used

Troopr Reports

Spotify is a USD 19B Swedish audio streaming and media services provider founded in 2006. It is one of the largest music streaming service providers.

Problem

Spotify manages its campaigns using Jira Software. Discussions take place via Slack, These two are frequently disconnected and require a lot of manual work copy pasting from Slack to Jira.

Solution

With Troopr, the teams can easily create, track and update Jira issues from Slack. Troopr is now automatically added to all their campaign channels.

Products used

Troopr Projects
Troopr Reports

Snowflake Inc. is USD 45B cloud computing–based data warehousing company founded in July 2012. The firm offers a cloud-based data storage and analytics service.

Problem

Snowflake perceived weekly sync-up meetings as time-consuming as there is repeated manual context switching from work to attend zoom calls for the status updates.

Solution

With Troopr Check-ins, teams conduct meetings asynchronously in Slack. The team members participate at their convenient time.Troopr compiles the report along with issue context and activities from Jira.

Products used

Troopr Projects
Troopr Check-ins

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