Troopr Projects

Easily manage Jira projects in Slack

Connect your Jira to your Slack and manage all your Jira projects directly in Slack channels. Your team will never have to login to Jira again.

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Troopr Projects assists users to easily manage Jira projects in Slack

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Bidirectional updates

Bring issue context

Customizable notifications

Create Issues your way

Bidirectional updates

Thread sync

Discuss a Jira issue in a Slack thread that actively updates messages as comments to the Jira issue and vice versa.

Channel Sync

Discuss a Jira issue in a dedicated Slack channel that actively updates messages as comments to the Jira issue and vice versa.

File attachments

Drag and drop files to the active Slack channel or thread to have it automatically added as attachment to the Jira issue and vice versa.

Facilitate guests

When people without Jira account post in an active Slack channel or thread, you can allow them facilitated access to ensure everyone is on the same page.

Bring issue context

Unfurl issue key mentions

In any channel where Troopr is added, Troopr will automatically unfurl any issue mentioned by the issue key or URL.

Unfurl in thread

Choose to show issue previews in the main channel or as a thread to the original message.

Customize Issue attributes

Choose which issue fields you want to show in the issue preview message. Add up to 4 attributes in the issue preview.

Customize Issue actions

Choose what actions you want to show in the issue preview message. Choose between change status, comment and much more.

Start thread sync

One click to start a discussion about the issue that will actively sync Slack thread with Jira and vice versa.

Customizable notifications

Troopr Project allows users to customize notifications

Event types

Choose from the types of events you want to subscribe to including issue creation, updates, sprint start, sprint stop and more.

Notification format

Choose from a compact format that saves channel real estate or detailed format that will expand on the context directly in the channel.

Notification frequency

Choose to deliver updates from Jira in realtime or batched into any custom intervals.

Notification behavior

Choose if you want the notification message to automatically spawn an active thread that is ready to sync conversations to Jira.

Filter issues

Choose a custom JQL filter and/or specific status transitions that you want to be notified about.

Customize issue message

Choose what attributes and actions you want to show in the notification message. Send a custom issue message to nudge your team to take action.

Create Issues your way

Troopr Projects allows users to create Jira issues in different ways

Using message shortcut

Hover over any message in Slack and click on “More actions” and choose “Task It” Troopr action to convert the message into a Jira issue.

Using emoji

Add a ticket emoji to any Slack message to convert it into a Jira issue. You can customize the emoji to any of your choice.

Using global shortcut

Click the “plus” button in the message box in Slack and choose the “Create Issue” action to create a new Jira issue.

Using your Slack dashboard

Click on “Troopr Assistant” in the left sidebar in Slack and click on the “+Issue” button to create a new Jira issue.

Typing a command

Just type /t create followed by the issue summary to create a new Jira issue anywhere in Slack. Read the full documentation for command manual.

Using launcher

Just type /t in any Slack channel to open the Troopr launcher and click on the “+Issue” button to create a new Jira issue.

Automatically in a channel

When Troopr’s auto create is enabled in the channel, every message posted will be converted into a Jira issue.

Built for your agile team

Everything you will need to effectively collaborate with your Slack team on Jira projects. Everything you will need to effectively collaborate with your Slack team on Jira projects.

Built for Enterprise

Troopr is built to meet the security and reliable performance requirements at large enterprise deployments. Troopr is trusted by 1000s of enterprises around the world

Support for Slack Grid

Troopr is installed in all workspaces in Slack Grid, Troopr allows for seamless functionality within shared channels within Grid workspaces

Built to handle scale

Troopr’s server hosting infrastructure leverages AWS EC2 Auto Scaling to maintain availability and performance by proactively provisioning capability.

**24*7 Premium support**

Enterprise customers can rely on a dedicated shared channel in their Slack workspace to get easy access to priority support from Troopr.

Enterprise grade security

Troopr has been built from the ground up with security in mind. We partner with external auditors annually for SOC-II and ISO 27001 compliance.

Troopr Assistant Whitelabeling

You can customize the name of the Troopr bot in Slack to better resonate with your team or your company brand and personality.

There’s more

Dedicated account manager, prioritized feature requests, custom contract & invoicing, vendor risk assessment, extended evaluation and implementation assistance

How Troopr works

Intelligent Automation for Engineering and IT teams

Wayfair Inc. is a USD 4.5B American e-commerce company based in Boston that sells furniture and home goods online. Founded in 2002 and currently offers 14 million from more than 11,000 global suppliers

Problem

They tried building Slack bots in-house but that proved to be both a time-consuming and expensive exercise. Management of custom solutions were also distracting their teams from their core work.

Solution

With Troopr, they have connected their Jira Software to Slack channels to bring context and updates to Jira issues, and tickets to Slack and make it easy for them to take action directly from Slack

Products used

Troopr Projects

Troopr HelpDesk

Troopr Reports

Troopr Check-ins

Troopr Wiki

Netflix is a $30B subscription streaming service and production company. Netflix vision is to entertain the world with best-in-class TV series, documentaries, feature films and mobile games.

Problem

With a distributed team, Netflix engineering was finding it challenging to keep everyone on the same page on who's doing what and current status of projects.

Solution

With Troopr Check-ins Netflix conducts weekly sync-up meetings in Slack. Troopr Check-in meetings are asynchronous and will prompt team members based on their timezone for an update.

Products used

Troopr Projects

Troopr Reports

Troopr Check-ins

Dream11 is a USD 8B sports technology company based in Mumbai, India.It is a strategy based online sports game with 1000+ daily contests and 13 crore+ users

Problem

IT teams have dedicated public channels where they collect requests from employees and dedicated private channels where they assign and work on open tickets

Solution

With Troopr HelpDesk, IT teams collect requests the same way as they did in Slack but now Troopr handles all updates between Slack and Jira.

Products used

Troopr Projects

Troopr HelpDesk

Troopr Reports

Troopr Check-ins

Troopr Wiki

World's largest audio streaming and media services provider founded in 2006. It is one of the largest music streaming service providers.

Problem

They manage their campaigns using Jira Software. Discussions take place via Slack, These two are frequently disconnected and require a lot of manual work copy pasting from Slack to Jira.

Solution

With Troopr, the teams can easily create, track and update Jira issues from Slack. Troopr is now automatically added to all their campaign channels.

Products used

Troopr Projects

Troopr Reports

Snowflake Inc. is USD 45B cloud computing–based data warehousing company founded in July 2012. The firm offers a cloud-based data storage and analytics service.

Problem

Snowflake perceived weekly sync-up meetings as time-consuming as there is repeated manual context switching from work to attend zoom calls for the status updates.

Solution

With Troopr Check-ins, teams conduct meetings asynchronously in Slack. The team members participate at their convenient time.Troopr compiles the report along with issue context and activities from Jira

Products used

Troopr Projects

Troopr Check-ins

There’s more

Multi level access control

Troopr supports administrator roles at both channel level and account level. Every account and channel can have one or more designated administrators.

Dynamic issue creation forms

Automatically discover required fields during issue creation, update or issue transition along with supported value recognition and assistance.

Support for Transition Rules

Recognize all transition rules and workflow configurations and ensure consistency of behavior during issue creation, update and status change events.

Creation form customization

Easily hide fields in the creation form in Slack. Set up field defaults for any project issue type, so users will already see those values pre-populated during form creation.

Issue display customization

Troopr allows customizing the attributes and the primary actions so you can see what is relevant for your team.

Multi-message Actions

Create issues on multiple messages with buttons or commands with custom and required fields.

Project Restrictions

Block or allow certain projects into your Slack channels with Troopr. Designate selected projects for each team in your workspace.

Customize issue creation form

Choose default project, issue type and default values for any of the fields in each issue type in the project, also hide fields and/or customize the order in which fields show up.

Personalized Dashboard

Personalized dashboard for every user in Slack with access to quick actions, Check-in reminders, custom issue listing, personalized reports and more.

Convert file attachment to issue

Hover over any message containing the attachment in Slack to convert the message into a Jira issue with the media file attached to it.

Create on behalf of someone

Configure a guest facilitator that allows people you choose to create issues in Jira. Restrict access using service accounts for guest facilitation.

Extensive command support

Troopr supports most Jira actions via slash (/t) commands. You can create any issue, update any field and take actions.

Common Filters

Build custom JQL filters and share with your team members so that they can see those filtered issues in Slack by default.

Channel Preferences

Extensively customize the behavior of every channel, project restrictions, creation form customization, notification subscriptions, issue previews and more.

Troopr On-premise solution

Troopr supports an on-premise solution for customers who require a secure connection between Troopr and their on-premise Jira installation, without allowing public access to Jira.

More for Engineering teams

Troopr Check-in

Troopr Check-ins can be used by any team to conduct asynchronous meetings in Slack. If you are an agile team, Troopr comes with pre-built automations for all scrum ceremonies.

Daily Standup - for daily status meetings

Retrospectives - for iterative process improvement

Planning Poker - for collaborative issue estimation

Troopr Report

Share actionable project insights in Slack. Connect Slack to Jira project data for beautiful visualizations and insightful reports that you can share in Slack.

Nudges - for reminders with suggested actions

Insights - to share updates with stakeholders

Personal reports - to scan metrics that matter

Troopr Check-in

Troopr Check-ins can be used by any team to conduct asynchronous meetings in Slack. If you are an agile team, Troopr comes with pre-built automations for all scrum ceremonies.

Daily team meetings for quick status updates.

Answer by directly updating Jira issues.

Collaborative issue estimation with your team

Troopr Report

Share actionable project insights in Slack. Connect Slack to Jira project data for beautiful visualizations and insightful reports that you can share in Slack.

Actionable reminders about issues that need attention

Actionable charts & reports showing project progress

Scheduled reminders on pending tasks and issues

Maximize your investment in Jira

Project progress suffers when Jira is not up to date, blockers surface at the last moment and email notifications are missed in all the noise. Important issue context get lost in chat threads. There is too much asking around for updates.

With an easy way to manage Jira issues in Slack, Troopr ensures Jira is updated more often and important notifications are delivered in Slack without the noise. Troopr can also send Jira reports and follow ups periodically to Slack channels. Everyone saves time and everyone is on the same page. Troopr Jira Slack Integration is the new Slack first way to work.

Troopr vs Jira Cloud

Atlassian’s Jira Cloud app for Slack works well for basic notifications and issue creation functionality in Slack. When you need to customize your integration to your team’s needs you will need to consider purpose builts apps like Troopr Project.

Your data is safe with us

We have best-in-class security, periodic audits, and continuous monitoring to ensure that your data is always secure.

Made by founding team with 4 decades of experience working for some of the largest enterprises in the world with industry leading security measures.

Your data is safe with us

We have best-in-class security, periodic audits, and continuous monitoring to ensure that your data is always secure.

Made by founding team with 4 decades of experience working for some of the largest enterprises in the world with industry leading security measures.

Discover how Troopr can help your team work better

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