Celink's engineers update Jira without opening Jira

Celink is a reverse mortgage subservicer and the official subservicer for the US Department of Housing and Urban Development, managing loan servicing operations at national scale.

Jira Cloud

issues actioned from Slack in a click

Scheduled

progress reports delivered to the team channel

Accurate

forecasting from a board that matches reality

Industry

Financial services

Segment

Mid-market

Integrated Product

Jira Cloud

The challenge

Celink's engineering teams managed their projects in Jira, and Jira was not giving anyone the full picture.The reason was straightforward. The team collaborated naturally in Slack, so that is where the real conversation about a piece of work happened. Jira held the record, but the record was always slightly behind, because updating it meant leaving the conversation.For a team whose work carries regulatory weight, a project view that lags reality is more than an inconvenience.

What they did

Celink brought Jira into the channel with Troopr.Engineering teams receive actionable alerts about specific Jira issue updates in Slack and act on them there. What used to be a trip to Jira became a click in a message.Troopr Reports adds the other half: prompts for missing updates and scheduled progress reports delivered straight into the team's Slack channels, so the team stays aligned on where a project actually stands without anyone assembling that view by hand.

The result

Jira accuracy at Celink improved, with a direct downstream effect on project forecasting and delivery.When the board is trustworthy, planning stops being an exercise in interpretation.

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