Marqeta's security engineers decided in eight days

Marqeta's application and cloud security engineering teams live in Slack. Engagement there is high, which is exactly what you want, and it means Jira is somewhere they visit rather than somewhere they work.Security work has a particular shape. Issues arrive with urgency, ownership matters, and something sitting untouched for a week is a genuine problem rather than an inconvenience. Keeping the team aligned on what is assigned and what is moving requires either a lot of Jira discipline or a lot of asking.The team wanted their Jira work to show up where their attention already was, and to be actionable when it did.

Marqeta brought Jira into Slack with Troopr rather than trying to pull engineers into Jira.Troopr delivers updates to Jira issues into Slack in an actionable format, so a team member can act from the message rather than treating it as a notification to follow up on later. Troopr periodically polls people about the issues assigned to them, which surfaces the stalled item before anybody has to go looking for it.Where the team needed something specific, they set up custom workflows that trigger on a defined event and prompt the relevant people with an actionable report in Slack.The whole thing was evaluated inside a short trial rather than a procurement cycle.

The team completed an eight day trial and asked to keep it.Eight days is the number worth noting. Coordination tools usually fail at the point where a team has to change its habits to get value, which is why so many die in pilot. Troopr landed inside a working sprint, because the team did not have to go anywhere new to use it.