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About
Noom is a USD 3.7B consumer-led digital health company based in New York. Noom uses the latest in proven behavioral science to empower people to take control of their health for good.
Problem
The IT support and technical Ops teams at Noom use Slack and Jira to collaborate on support requests to help employees with troubleshooting technical issues and application expected behavior. They regularly receive support requests and discuss them in Slack but have to keep Jira updated as well. This introduces challenges in manually copy pasting Slack conversations to update corresponding Jira tickets and vice versa.
Solution
With Troopr, support agents have set up a triage channel in Slack where they get alerts about new tickets and updates to existing tickets. They can go ahead and discuss and resolve the requests in the channel. Employees also get the convenience to keep posting their requests in Slack while Troopr takes care of automatically keeping Slack and Jira in sync.
Impact
Troopr has improved IT support delivery experience while saving time and automating the mundane tasks.
Jira cloud
4116
New york, US
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