Wakefit engineers triage customer-reported bugs without leaving Slack
Wakefit is a home and sleep solutions company operating retail stores across India alongside a large direct to consumer business, listed on India's National Stock Exchange.
Industry
Ecommerce and retail
Segment
Enterprise
Integrated Product
Jira Cloud
The challenge
Customer-reported issues that need engineering attention are created in Wakefit's Jira, and the engineering team discusses them in Slack. Keeping the ticket and the conversation aligned meant copying between the two by hand, which is exactly the kind of work that gets skipped when a queue is busy.
What they did
With Troopr, the engineering team gets every important update to those issues delivered into the Slack channel where the work is already being discussed, and updates them from there. Troopr keeps everything in sync between Slack and Jira automatically.
The result
Connecting Jira to Slack means the whole team sees and stays on the same page for every issue, and the ticket reflects the conversation without anyone maintaining it.
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