ForgeRock is a USD 2.8B access management software company based in California. ForgeRock helps people safely and simply access the connected world by enabling exceptional digital experience, no-compromise security, and comprehensive functionality at any scale.
The Application Security team at Forgerock use Jira Software on-premise for managing their projects. However the organization as a whole was still warming up to Jira and keeping Jira current was always a challenge. The team naturally collaborated in a Slack channel and were left to manually copy paste from Slack to Jira to keep it up to date.
Forgerock chose Troopr so team members can get actionable alerts and updates about Jira issues in Slack. Now it is only about clicking a button in the channel message to update their Jira issues. They have also set up automated reminders for issues that need the team's attention. These reports come with suggested actions that are usually fulfilled in a few clicks in Slack.
Troopr has improved data hygiene in Jira with a positive downstream impact on project forecasting and delivery.